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‎02-23-2016 11:28 AM - edited ‎02-23-2016 11:35 AM

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Product: HP Notebook 15-ac113cl
Operating System: Microsoft Windows 10 (64-bit)

When I went to plug in my charger this morning, I noticed that the power cord no longer fits into the charging port. My brother has a laptop of the same model, so I tried his cord in my laptop. Sometimes it charges, but other times, it doesn't Then, I tried my power cord in his laptop, and again, it did not fit. That leads me to believe that the cord needs to be replaced, but that there is also something wrong with the charging port on my laptop.

3 REPLIES 3

‎02-23-2016 11:40 AM

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Something is broken. Hardware does not expand or shrink. If it fit yesterday it should fit today. Pictures?

‎02-23-2016 11:47 AM

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I'm not sure how to attach pictures. But, the inside of my charging port looks different from my brother's. His has a little circular thing inside, while mine just has a couple of prongs (don't know what else to call them).. I think maybe the circular thing is covering the prongs, and my circular piece fell out. A friend of mine once had a piece of his power cord break off into the charging port of his laptop before, so I thought maybe that is what happened here.

‎02-23-2016 12:16 PM

HP Recommended

Yes I know exactly what you mean and you have broken the plastic piece inside. Stop trying to stick stuff in there as those two exposed prongs can be crossed, shorting out the laptop and causing even more damage. The AC jack module needs to be replaced which is only a modestly difficult and expensive fix, but if you fry the motherboard you might as well buy a new laptop. Post back if you need more help. 

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