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Honor Student
Posts: 3
Member Since: ‎03-05-2014
Message 1 of 4 (2,041 Views)

Laptop charger exploded

Earlier today I was using my laptop with the charger plugged in, turned the laptop off and unplugged the charger. The charger was still plugged into the power socket, after a few minutes of sitting there, there was big bang and a load of smoke from the laptop charger.

 

I bought this laptop in Feb 2012, so it's over 2 years old and now out of warranty. When something like this happens, is it possible to obtain a replacement charger? I know sometimes laptops and accessories stop working, but I wouldn't expect it to explode! 

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Provost
Posts: 33,796
Member Since: ‎11-12-2008
Message 2 of 4 (2,029 Views)

Re: Laptop charger exploded

[ Edited ]

Hang onto it and call HP. There may be something they can do for you and watch your private message inbox in this Forum for a message. I have done what I can to escalate your inquiry.

 

Was the laptop damaged otherwise and was there any other damage to person or property?

Honor Student
Posts: 3
Member Since: ‎03-05-2014
Message 3 of 4 (2,019 Views)

Re: Laptop charger exploded

Thanks for the very prompt reply, I will give them a ring later this evening and see what they say.

Luckily I had unplugged the charger from the laptop, so laptop is fine. No personal injury, although my heart did beat a lot faster for a few minutes after it went bang!
Honor Student
Posts: 3
Member Since: ‎03-05-2014
Message 4 of 4 (1,994 Views)

Re: Laptop charger exploded

Just had a message from support asking for my details so thanks for passing that on.

I was right about no personal injury but wrong about no property damage, theres a 2 inch burn mark on the carpet where the charger went up in smoke :(
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