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crann
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Laptop freezes coming out of sleep

HP Recommended
Probook 450 G3
Microsoft Windows 10 (64-bit)

Since the Windows update in December '16, my laptop has frozen often when coming out of sleep.  

Other message boards point to the problem being the MEI driver, that it needs to be rolled back to version 9.5.  Currently version 11 is on the system.  I have tried to roll this back but the lower version is not available on the HP website.  I have tried to install the Intel version but it won't let me roll back to a lower version number.

 

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IT_WinSec
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HP Recommended

Hello,

 

Welcome to the HP Support forum.

 

There are several things that can be done but it could have been easier and safer if you have done these earlier. A lot of things might have happen with the PC since December (2 months period since then).

 

Here is the HP official article about such issues >> http://support.hp.com/gb-en/document/c03383935#AbT1

There is a link for MEI version 9

 

 

Another thing you may try if the above does not help (only if the above suggestions in the article do not work) :

* You may attempt to roll-back (uninstall) a specific update. Here is how to do it  > http://www.howtogeek.com/235474/how-to-roll-back-builds-and-uninstall-updates-on-windows-10/

 

* After that, you can use this to temporary prevent a driver update > https://support.microsoft.com/en-us/help/3073930/how-to-temporarily-prevent-a-driver-update-from-rei...

In Windows 10 users cannot permanently stop the updates.

 

* Another option you may try is called System Restore but it has been 2 months and I am not sure if this will not cause more issues than solve it because lots of things may have changed. Recommended ONLY as a last resort. More information:  > http://support.hp.com/us-en/document/c03327545

 

 

 

Hope this helps 🙂

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