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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-24-2014 12:15 AM

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When I plug in an HDMI cable to my laptop the screen freezes and a black box forms around the screen. The only thing I can see is my desktop background image. Can't do anything, system is totally frozen. When I disconnect it everything works great again. What do I need to do? I'm using a HP ENVY DV7-7250us with WIN7 (64bit) installed Thanks! B
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-25-2014 02:21 AM - edited ‎11-26-2014 03:35 AM

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It sounds as if there is a problem with the TV\Monitor. I note that you have not specified what other inputs the device has. That would help. You call it a monitor. Most of the rest of us are using LCD displays. It is only 20 inch per your description. I wouldn't use it if it wouldn't accept a video signal with a resolution higher than 1024 x 768.

 

 

Creating identical threads is frowned upon here. I will ask a Moderator to delete your one on the same subject.


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View solution in original post

4 REPLIES 4

‎11-24-2014 01:10 AM

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"When I plug in an HDMI cable"

Does that mean without connecting the other end of the cable to an HDTV?

If so, try a different cable.

 

If connecting the HDMI cable between a notebook and an HDTV, try connecting it to a different TV.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



‎11-25-2014 12:28 AM

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I've tried different cables, laptops, tv's, etc... It's the strangest thing!!

 

I created a new post with detailed info on my trial and errors...

 

HDMI hookup issue

 

 

THANKS!!!

B

‎11-25-2014 02:21 AM - edited ‎11-26-2014 03:35 AM

HP Recommended

It sounds as if there is a problem with the TV\Monitor. I note that you have not specified what other inputs the device has. That would help. You call it a monitor. Most of the rest of us are using LCD displays. It is only 20 inch per your description. I wouldn't use it if it wouldn't accept a video signal with a resolution higher than 1024 x 768.

 

 

Creating identical threads is frowned upon here. I will ask a Moderator to delete your one on the same subject.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



‎11-26-2014 01:37 AM

HP Recommended

Sorry about that, I didn't know this was such a tight system. Just trying to get a solution.

 

I tried a DVI connection and it worked. HDMI thing doesn't make any sense, but at least it was able to be resolved.

 

Thanks for the info - I'll keep it in mind if I have to post a question again...

 

B

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