04-14-2015 06:27 AM
I bought three HP EMVY 17in laptops. These were quite expensive and were meant to be used by students in a video editing class. Needless to say, all three of these computers are out of warranty and overheating. When they get to a certain point they start to act crazy, cursor jumping around, programs opening, just going nuts mostly. I will never buy another HP anything. even the printer I have is a huge pain in the (*^^& so that's it. HP SUCKS
08-13-2015 12:19 AM - edited 08-13-2015 12:26 AM
I am a student with 4 years of college papers and notes filed into my hp pavillion. It overheats even with the battery off. It takes care of itself by turning off when overheating but I cant keep it on long enough to save my papers and school notes on a mini hard drive. If I have a term paper to type out, it will also turn itself off. I dont want to lose everything I have on this laptop. It contains four years of hard work. Want can HP do for me. How about replacing this pavillion with one that does not overheat? Four years ago I paid what I consider a pretty penny for a starving student. I still have the receipt. I also have had to purchase an Hp printer almost every year. What up with that. You are a reputable company. The forum has nothing but complaints about the overheating. Can your techs resolve this problem?
12-17-2015 05:05 PM
A problem like that can have multiple causes:
- dirty fans = Clean them carefully?
- bad battery = buy a new one?
- a lot of startup programs, to much on the drive and a clean install would make your laptop faster!?
03-14-2016 12:27 PM
What do you consider "proper laptop maintenance"? I have been battling this problem since shortly after purchasing my laptop. I have gone so far as buying a new battery, keeping the laptop elavated on a cooling rack, and taking it back to the store where I bought it for them to do maintenance on it there. Nothing has helped. Please enlighten me on what you think is the answer to the problem every HP laptop owner I know has had with their product.
06-15-2016 04:42 PM
have a toshiba laptop - bout 5 yrs old - now doing the same thing!!!! have tried most all suggestions - nothing works. anythinng else?
by the way, like you, have been HP loyal for over 10 yrs - but seems since they split into 2 areas, the products and the tech support has sucked!!!
bought a desktop 1 1/2 yrs ago - loved it (Elite), worked fine til just before the warranty ran out - returned TWICE for service (harddrive failure), so negotiated a new one - ALREADY HAS BEEN RETURNED FOR SERVICE - SAME PROBLEMS!!! over 1,000 dollars spent on these computers - I'm broke.
never again will I get another HP, have had printers too, have one that is over 10 yrs old and still works like a charm! go figure........
also used to get superb tech support whether in or out of warranty - learned a lot from those guys! now - they dont care, and you definitely cant understand them. what happened to American made and supported?
oh well, down the drain we're going.........