Laptop keyboard error

[Tevai]

Laptop keyboard wouldnt type letters only numbers when I enter bidlocker key, pls help

[Dilip_18]

Hi@Tevai,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing keyboard issues with the HP Laptop when type letters in BitLocker key.

I have a few recommendations 

• The reason you can't type letters is that BitLocker Recovery Keys are ALL NUMERIC. If it had letters in it, it was not a BitLocker Recovery Key.
• BitLocker recovery keys consist of 48 numbers which is why you're unable to type characters - recovery keys themselves don't contain characters. BitLocker recovery keys are numbers only. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!