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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-01-2014 08:18 AM

HP Recommended

My HP Pavilion g6 Notebook PC having  Product number: C9L68PA  & Windows 8 Pro 64-bit is not able to connect to the netgear router wireless i.e., it is not not even detecting my network name. it is able to detect the other network & connect to it.

1 REPLY 1

‎08-04-2014 10:56 AM - last edited on ‎03-07-2017 04:11 PM by HP Administrator

HP Recommended

Hi mausam2,

 

Welcome to the HP Support Forums!  Smiley Happy

 

I understand that you cannot get connected to your Netgear Router wireless with your HP Pavilion g6 Notebook PC. I will try my best to help you with this.

 

I suggest following the steps in the document for Resolving Universal WLAN Errors to make sure that the router has the correct settings to connect with the computer. I am also including this document for Troubleshooting Wireless Network and Internet (Windows 😎, that explains how to use the Window 8 diagnostic and troubleshooting tools.

 

I hope this helps, please let me know how it goes.

 

Thank you and have a great day.

I worked on behalf of HP.
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