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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-01-2017 10:48 AM

HP Recommended
Product: HP Pavilion Gaming Notebook
Operating System: Microsoft Windows 10 (64-bit)

why does my laptopb only work when it is plugged in although it is fully charged? it shuts down as soon as it is unplugged and it will not switch back on unless it is pugged!

 

it's not an overheating problem! and i only bought it a year ago so i am not sure if the battery died. so how caan i fix this problem?

 

thanks for answering

1 REPLY 1

‎04-01-2017 11:04 AM

HP Recommended

Hi,

Most likely the battery has died. Try running HP diagnostics on the battery and let us know the result. Here is link to document about diagnostics on battery

 

http://support.hp.com/us-en/document/c04700771

 

Let me know,

David

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