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Moamed1
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Message 1 of 2
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Laptop only works when it is plugged in

HP Recommended
HP Pavilion Gaming Notebook
Microsoft Windows 10 (64-bit)

why does my laptopb only work when it is plugged in although it is fully charged? it shuts down as soon as it is unplugged and it will not switch back on unless it is pugged!

 

it's not an overheating problem! and i only bought it a year ago so i am not sure if the battery died. so how caan i fix this problem?

 

thanks for answering

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iomare
Level 15
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Message 2 of 2
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HP Recommended

Hi,

Most likely the battery has died. Try running HP diagnostics on the battery and let us know the result. Here is link to document about diagnostics on battery

 

http://support.hp.com/us-en/document/c04700771

 

Let me know,

David

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