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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
After following the steps u gave, i still get Unknown after battery test.
HP Recommended

Try charging it overnight plugged in to a wall outlet. If you have some charge on the battery then run the steps mentioned earlier. If the battery is still dead then call HP technical support at [Personal Information Removed]. If the PC is in warranty they will try and run some tests and troubleshooting before sending out a replacement battery

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Please sir,I just change my hp spectra x360 board....and the battery is showing me not detected...secondly at a point it will.pick up charging after some days it goes back to not detected..when I switched on the laptop..Hp alert comes in telling me to change the battery..I.got a new battery today plugged it in instead of telling not detected it told me plugged in but not charging..have spent alot on this system repairs please help me out.God bless as I await your reply
HP Recommended

Brilliant fix.

Took about 3 minutes total.

So easy my dog could've done it.

Thank you.

HP Recommended
I have also same problems when plugged in my laptop hp pavilion 360 in battery notification there only showing plugged in no charging .what's my laptops problem,how can i solve this problems? ?
HP Recommended

KNRK,

 

You're my new best friend. I have a brand new HP x360 Spectre 13-w023dx purchased at Best Buy two days ago for an upcoming trip in a week. I've been building it out, and everything was fine, but noticed yesterday that the battery seemed to be stuck at 72%, plugged in, but not charging. Power light was white. Read several posts about this going back to early 2015, some pointing out it followed upgrading to Win 10, while some had component or motherboard problems.

 

Then... I ran across your post, the first part of which I tried, and when I restarted my machine, the power light turned orange, and overnight my battery charged and is now at 100%. I don't have a removable battery so I just left it in :smileytongue:, it first came on when I pressed and held the power button, but then went back off in a few seconds, and remained off until I released and pressed it again.

 

Everything seems to be working as expected now. At least now I know that it is a Win 10 problem.

 

Thank you. Thank you. Thank you.

 

Cheers,

Griz.

 

Here's what worked:


Please perform below shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon



 

HP Recommended
When you look at the tread, I posted the same problem with my spectra x360, all steps mentioned did not work for me.Do you KNOW WHAT WORKED FOR ME? If you are bold enough open your machine, pick a toot brush you dont use anymore get a paraffin.Wet the tooth brush with the paraffin.Now use the brus on the ac connector point to brush where the AC connector connects with the motherboard board.After that, go to wherr the battery connects with the motherboard and brush the side again.It works like magic.My system have been working since September well.God bless you as you try.Good luck
HP Recommended

I did the fix and it worked, but only for a day.

It is back to LED blinking white and "plugged in not charging".

Now what?

When it was working, the battery diagnostics were OK

I don't know if it is connected or not, but there are also issues with it locking up and needing a hard reset every day or so.

 

HP Recommended

This worked for me!  Removed the battery from Device Manager, Shut down, removed the battery, disconnected the power adapter, held the power button down for a full minute, put back the battery, plugged in adapter, restarted the laptop and success!  The battery icon said that it was charging.  Yay! Thank you! 

HP Recommended

hello, i have the same  problem and performed all the steps which has been told in ur last post but still its not charging as before, it sometimes charges and later shows not charging, so plz can u post solution for this 

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