• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-28-2016 08:30 AM - edited ‎07-28-2016 08:32 AM

HP Recommended

My sentiments exactly.  My laptop does the same thing with the hinge.  The screen on the laptop is way too heavy for the cheap screw and nut that holds it to the bottom.  I contacted HP as well and since I am out of warranty they will not replace it.  They are plagued with this hinge issue.  We can read it all over the internet and on their forum.  You would think they would recall the laptops but they choose not to.  They rather lose a customer than repair.  I purchased 2 HP laptops on the same day.  One for me and one for my son.  I now have to go out and purchase a laptop for my husband due to his 7 year old Toshiba being stolen.  His Toshiba never broke down or gave him any problems.  And let me tell you he was very rough with his laptop.  I will definitely purchase the Toshiba over the HP.  These are the last 2 HP laptops that I will ever buy.  What I am going to do is post my frustrations and concerns with the BBB.  They need to know that HP has a hinge problem with their laptops.  Good Luck.  It is a pretty expensive job to get fixed.  If you do send it for repairs make sure you tell them to check out the other hinge and add some reinforcement to it.  Don't bother with the HP modifier who will tell you that he referred your concerns.  Nothing comes of it.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.