Laptop shuts down while in sleep mode

[cck979]

I have been testing it for a while and every time it wakes up perfectly. I think the suggestion of restoring the power schemes was the key thing that fixed it. When I reinstalled the intel management engine interface driver, it actually went to sleep faster and didn't hang for a few seconds like it used to. So that in itself could've added on some additional minor problems. Over all it works great now and I haven't had any problems with it. Now I won't have to worry about taking this laptop back. Thank you so much for your help. 

[cck979]

Sorry to bring this back, but my laptop has started doing it again. I'll reset the sleep schemes again and it will work fine. But after a while, it will just shutdown when woken from sleep mode again. I don't know what could be the cause of all of this, but now it's starting to become a headache. I hope you can help me resolve this issue. Thank you for your time.

[Futoji]

Hi,

As the issue has come back again, I would suspect fault hardware to be the cause. Most likely the RTC battery in the notebook.

For this, I would recommend contacting support for repair options.
HP Technical Support, North America 1-800-474-6836. For all other regions click here.


I hope this helps.
Thanks.

[cck979]

Thank you for the suggestion. I have contacted them and should be getting my laptop repaired soon.