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- Laptop stuck on 'Preparing Automatic Repair' screen

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06-19-2013 02:26 AM
My few month old HP laptop came pre-installed with windows 8. When I tried booting it this morning it came up with the 'Preparing Automatic Repair' screen, and is stuck on it. It doesnt go blank, or change to another screen like 'diagnose your computer'. I am pretty sure it wont boot in safe mode by pressing shift+f8 or f8, ive tried a number of times. I dont know what to do since it is just stuck on the same 'preparing automatic repair' screen.
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Accepted Solutions
06-20-2013 02:39 AM - edited 06-20-2013 02:44 AM
That is not a good thing. Perform the long test. Post the reults here.
That test result is indicative of a hard disk failure requiring replacement of the hard drive.
Contact HP to request a replacement hard disk under warranty. You will need the failure status code that the hard disk test provides for when you contact HP.
It is time to locate your recovery disk set. You will need it to install the operating system and included software that your notebook was delivered with.
Best regards,
erico
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
06-19-2013 02:57 AM
Remove the power adapter and battery.
Try a hard reset as follows:
1) Remove the battery and unplug the DC power adapter.
2) Press and hold the power button for more than fifteen seconds.
3) Plug in the DC power adapter (leave the battery out for now)
4) Press the power button
Please post your positive or negative results here in your thread.
If it starts up, you can go ahead and install the battery.
Best regards,
erico
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
06-19-2013 04:27 AM
Download and create a Windows 8 repair disk on another PC. Boot from it on your notebook and try the startup repair from there. Post your results. There are other repair options available by useof the repair disk if the startup repair does not work.
Best regards,
erico
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
06-19-2013 04:56 AM
I shall try that. After leaving it on the 'preparing automatic repair' screen for about two hours it went ot a blank screen, and now goes to a blank screen about a minute after the 'preparing automatic repair' screen comes up each time i boot now
06-19-2013 06:43 AM - edited 06-19-2013 06:45 AM
I would not boot it up any more until you are ready to boot into the repair disk.
When you do boot up into the repair screen, do not use Refresh except as your very last choice.
Best regards,
erico
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
06-20-2013 02:39 AM - edited 06-20-2013 02:44 AM
That is not a good thing. Perform the long test. Post the reults here.
That test result is indicative of a hard disk failure requiring replacement of the hard drive.
Contact HP to request a replacement hard disk under warranty. You will need the failure status code that the hard disk test provides for when you contact HP.
It is time to locate your recovery disk set. You will need it to install the operating system and included software that your notebook was delivered with.
Best regards,
erico
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
