Im just wondering if anyone can help me. Im trying to restore my HP envy touchsmart back to factory settings as i am selling it but when it was restoring my laptop went flat. I then plugged it in and turned it on and it continuosly keeps coming up "preparing Automatic Repair", i then get to a blue screen which comes up "your PC ran into a problem and needs to restart. we're just collecting some error info, then we will restart for you". this then continues to go over and over again. ive tried pressing f10 and f11 but it does nothing. Ive also tried plugging in the charger, turning it on and off again etc but nothing seems to work. i also cannot take the battery out as it is internal.