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DebraPring
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Message 1 of 2
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Locked out of computer entirely

HP Recommended
Spectre 360
Microsoft Windows 10 (64-bit)

Hi could you possibly help me. I am an Apple user and so completely woeful on PCs and Windows. I bought my son an HP Spectre 360 with all software etc pre-downloaded via the seller, PC World. My son opened it up and set up a password but didn't do anything else. He now doesn't know the password to open the machine. The prompt when I try "forgotten password" is for a password reset disk but there is not one and we didn't create one. Can you help? He is almost certain of what the password was and that fits with his prompt but he must be mistaken because it definitely isn't. He has not used the laptop at all so there is no saved data etc. We just need to override the password or something, and start again. 

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DavidPK
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Message 2 of 2
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HP Recommended

Hi,

 

There is a general policy on the Forum not to provide methods to bypass Windows log-on passwords, however a local computer shop would be able to do this for you.

 

Another option would be to reset the notebook to its 'Factory Condition' and then set it up from the beginning again – if your son hasn't created Recovery Media yet, the notebook will also have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.

 

A full guide on this procedure can be found on the following link.

 

http://support.hp.com/us-en/document/c04758961

 

Regards,

 

DP-K

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