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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-06-2017 06:10 AM - last edited on ‎05-06-2017 11:54 AM by Retired

HP Recommended

Hi please help I have a Hp Pavilion dv4-1428x. I have very limited knowledge about copmputers and have seemed to lock my self out. is there a password i can you to replace the one i set and forgot to allow me back in? Or is the a way you could help me to reset the password?

3 REPLIES 3

‎05-06-2017 01:05 PM

HP Recommended

Hi @Geminideb

 

Thank you for posting in the HP Support forum.

 

Is this related to Windows password

or BIOS start-up password ?

 

 

* If related to Windows account password, please check this forum thread >> http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/I-forgot-my-password-can-HP-help...

 

 

* If related to BIOS/startup password before Windows loads

 

In this case, please enter some password (wrong password) 3 times, press ENTER and you should receive a new window stating system disabled and a code similar to this one (For HP Mini, should be 10 characters) :

 

 

Please, take note of the system disabled/halted code (write it down). Write the entire code back here.

 

Let me know how it goes. Provide your feedback.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎05-09-2017 08:20 PM

HP Recommended

It is my User sign on in Windows Vista.

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‎05-09-2017 11:25 PM

HP Recommended
@Geminideb wrote:

It is my User sign on in Windows Vista.

Hi,

 

Officially, in such a case there is not much that can be done. Please, see this troubleshooting guide > http://hp.dezide.com/ts/start.jsp?guide=cantsignintowindows.net&as=true&section=social&sfs=forum&lan...

 

It is for Win 7 but it is the same as Vista.

 

If nothing helps, you may end up in reinstalling Windows (HP Recovery)

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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