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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-11-2015 11:30 PM

HP Recommended
Product: HP ENVY TouchSmart 15-j098ef
Operating System: Microsoft Windows 8.1 (64-bit)

Hi,

 

It's been about a month since I remplaced my HDD, because the original one which has the recovery partition was currupted...

 

So, I had to do a clean windows 8.1 x64 installation, after that I noticed that the OEM information (manufacturer, brand, model, logo) was lost, and I really want to get it back.

 

Please help if there's any way to get it back to original.

 

Thanks in advance !

 

eCut

1 REPLY 1

‎04-13-2015 02:39 PM

HP Recommended

@eCut ,

 

Hello and thank you for posting on the HP support forums.  To obtain the original recovery media please check out the following link.

 

HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive

 

Or you may contact HP phone support.

 

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thank you again for posting and have a great day.


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D5GR
I work on behalf of HP
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