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Lost bios password for an HP Spectre x360
07-22-2017
09:30 AM
- last edited on
07-25-2017
09:00 AM
by
kevin-t

I have an HP Spectre x360 - 15-ap012dx (ENERGY STAR)
Serial number: [Personal Information Removed]
Product number:T6T09UA
I placed a password on the Bios and forgot it now I'm a month out of warranty coverage and have no clue what can be done
07-22-2017 09:32 AM

Hi,
At the password screen, hit enter 3 times and you should receive a 'halt code' - post back with this code.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
07-22-2017 09:47 AM

I've tried pressing enter 3 times with no response from the computer. The only way I can get the message above to show up is if I enter something in the password field 3 times. Is there another way to reveal the "halt code"
07-22-2017 09:58 AM

Hi,
Shut down the notebook and unplug the AC Adapter.
Hold down the Power button for 30 seconds.
Plug in the AC Adapter, start the notebook and check if you now get a halt code after 3 incorrect entries.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
07-22-2017
10:05 AM
- last edited on
07-22-2017
06:39 PM
by
danny-r

I followed the procedure with not receiving the "halt code"
Just a blue box titled "HP SpareKey Recovery"
System
1. I insert HP SpareKey USB Recovery Key
07-22-2017 10:18 AM

Hi,
In that case, you may need to Contact HP support regarding this - if I do think of anything else, I'll post back to this thread.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
07-25-2017 04:12 AM

07-25-2017 04:14 AM

08-19-2019 07:46 AM

Looks like one of my customers is having the same issue. She put a password on the BIOS, then didn't use it for 5 months and wondered why it "just wouldn't let me in". I have warned about password protecting the BIOS instead of the software. I can reload windows, I can't reload a BIOS if password is lost.
I understand this thread is a bit old, but I figured this is a forever issue that will never go away.
My "System Disabled" code is 93221287
Thanks again.

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