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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-25-2017 07:00 AM

HP Recommended

A while back I had a few issues with my computer. For example, I would close the lid and it would crash, the internet would not connect and sometimes when I turned on my computer, the keys weren't working. This issues were usually fixed if I turned it on and off as many times a necessary. A while back I reinstalled Windows 7 and I believe the back-up of everything got sent to the HP_RECOVERY ( 😧 ) file. 

 

This it how it appears: 

IMG_0941 (2).JPG

 

and the inside of the file:

IMG_0942 (2).JPG

 

If anybody has any idea of how to fix this issue, I would greatly appreciate it! 

 

1 REPLY 1

‎04-25-2017 07:01 AM

HP Recommended

Hi:

 

See if the info at the link below is of help to you...

 

https://support.hp.com/us-en/document/c03736755/

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