Low frame rate

[nigelg]

We have updated to the latest version but it seems to be worse.. It seems to take much longer to autheenticate but also more annoyingly even on a LAN connection between 2 devices it seems very hard to get about 14 or so FPS and we need 25 + which we used to get on previous versions

Is anyone else seeing this behaviour.. It seems to be across multiple systems 

[KellyRGS]

You are using Remote Boost 20.3.1 on both sender and receiver?

Windows to Windows?  

What build/version of operating system on both sender and receiver?

I am guessing your ping times are low?  

Have you tried changing your sender settings to 60 FPS or zero as shown below?  This may help with frame rate.

Default image update rate on sender is 30FPS.  The SenderConfigApp.exe is located in the installation directory 

for the sender.  When you make the change, make sure to save, and then say yes to restart the sender in order

to have the changes take effect.

Do you know what version you were using that seemed to perform better?  

[nigelg]

HI there

The version is this..

22.0.0.8873

Not sure how that relates to 20.3.1?

Yes windows to windows..

Yes Ping is low.. a few MS

It changed the frame rate to zero and possibly it's improved it. 

I did try this  with 2 machines on the same LAN and still hard to get up to 25-30 FPS. I realise it does this interactively so if there is no change then the FPS is 0 . We are using an editing application so there is a lot of movement in a small window of  the display. I'm running 2 x HD displays typically

[jasonmcd1967]

We can get 45 - 60 fps -  What worked for us was Enabling HP velocity and enabling advanced video compression on sender turn image quality slider down to15

[KellyRGS]

A fellow user that replied to this thread has provided great suggestions.  HP Velocity is on by default. Sometimes it improves experience and sometimes it does not, so test either way.  Also as mentioned, AVC is good to try.  It is activated in the Receiver GUI settings.  I have also attached the Remote Boost configuration guide.  It has tips for improving your performance if default settings do not work in your environment.   If you still have issues, please create a case with support so that we can look into this.  You can do this online at https://support.hp.com/us-en .  Go to Business Support, and then create a case.  If you do not have a Z Workstation for your sender, choose the check box that says "My product does not have a serial number" and then in the drop down menu, choose Remote Graphic Software (Remote Boost is not listed there, but using this selection will get your case in the right queue.  This link works for any region, just choose your country.