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‎02-27-2017 04:36 PM

HP Recommended
Product: HP Pavilion-15-au-123cl
Operating System: Microsoft Windows 10 (64-bit)

Received my laptop as a Christmas gift this past December 2016. Keep receiving a blue error screen with memory management as the code. Ran a diagnostics test and got the following as the diagnosis. What is going on? This started happening a few days ago and I haven't changed anything.undefined

2 REPLIES 2

‎02-27-2017 05:28 PM

HP Recommended

A memory module has gone bad. It is uncommon but can happen. Is the laptop under warranty (seems it should be)? 

‎02-27-2017 05:41 PM

HP Recommended

Probably? It was purchased from Costco in December

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