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‎07-01-2014 02:34 PM

HP Recommended

Hi sir/madam

Good Morning, can you help me to find the driver problems, sir.i am using hp pavilion g6 series notebook.i found this message there, Windows reports that the "Microsoft Teredo Tunnelling Adapter" device is not working properly. But i opened the device manager and i found the icon and i double clicked and then try to update the driver software but i found there encountered problem..This device did not run...sir can you help me to solve this issue..Thank you for your time

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-01-2014 02:55 PM - last edited on ‎03-07-2017 12:22 PM by HP Administrator

HP Recommended

Hi Binet1,

 

Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion g6-2225tu Notebook and having driver issues on the Teredo Tunneling Pseudo-Interface. Right click and remove all the Teredo Tunneling Pseudo-Interface. Restart the computer. You could Update Driver Software by right clicking, browse computer for driver software. Select let me pick from a list of device drivers on my computer-> network Adapter > Microsoft > Microsoft Teredo tunneling adapter.  You can turn on system restore by following this document.

I would be happy to assist if needed as there are many models of HPNotebook, I would need the model number. How Do I Find My Model Number or Product Number?
Please respond with which Operating System you are running:
Which Windows Operating System am I running?

Please let me know.

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

View solution in original post

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6 REPLIES 6

‎07-01-2014 02:55 PM - last edited on ‎03-07-2017 12:22 PM by HP Administrator

HP Recommended

Hi Binet1,

 

Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion g6-2225tu Notebook and having driver issues on the Teredo Tunneling Pseudo-Interface. Right click and remove all the Teredo Tunneling Pseudo-Interface. Restart the computer. You could Update Driver Software by right clicking, browse computer for driver software. Select let me pick from a list of device drivers on my computer-> network Adapter > Microsoft > Microsoft Teredo tunneling adapter.  You can turn on system restore by following this document.

I would be happy to assist if needed as there are many models of HPNotebook, I would need the model number. How Do I Find My Model Number or Product Number?
Please respond with which Operating System you are running:
Which Windows Operating System am I running?

Please let me know.

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Tags (1)

‎07-01-2014 03:02 PM - last edited on ‎11-14-2014 06:49 PM by Retired

HP Recommended

Hi Madam,

 

Thank you for your good mind and very glad to hear from you madam,,because i am a bigginer in using laptops,,aany way i am very happy now to know the details ,,

 

my windows operating system is windows 7

Seriel Number:(Personal information removed)

Product Number:A2B75EA#ABV

Hp pavilion g6 series

 

madam if you don't mind...in Microsoft Teredo Tunneling Adapter" is showing yellow mark and i open  properties showing in code 10..madam i did not understand .,,,i am sorry madam to disturbing you....madam what can i do first..i can uninstall the Microsoft Teredo Tunneling Adapter"  ...

 

 

your's faithfully

Binet

‎07-01-2014 03:15 PM - last edited on ‎07-01-2014 03:53 PM by Retired

HP Recommended

Hi Madam,  

Thank you for your good mind and very glad to hear from you madam,,because i am a bigginer in using laptops,,aany way i am very happy now to know the details ,,

  my windows operating system is windows 7

Seriel Number:[Edited for Personal Information]

Product Number:A2B75EA#ABV

Hp pavilion g6 series   madam if you don't mind...in Microsoft Teredo Tunneling Adapter" is showing yellow mark and i open  properties showing in code 10..madam before i did not mention these things .,,,i am sorry madam to disturbing you....madam what can i do first..i can uninstall the Microsoft Teredo Tunneling Adapter"  ..

.  

  your's faithfully

Binet

‎07-01-2014 03:20 PM

HP Recommended

Respected Mdam Mrs Tenter,

 

                          Hi ,i  can't delete the Microsoft Teredo Tunneling Adapter..only i can uninstall only madam..can i do uninstall..please reply me madam

‎07-01-2014 03:34 PM

HP Recommended

hi,

could you please help me to find the solution madam,,,i  can;t find the delete option,,can i do uninstalling

‎07-02-2014 07:38 AM

HP Recommended

Hi Binetim1,

 

If you have firewall protection or Virus protection it might not let you uninstall it. You will have to disable this before uninstalling the Teredo driver. You could look at this document from Microsoft for a clean boot. You might have to uninstall you virus protection before removing anything to do with this Teredo driver.

 

Hope this helps you.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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