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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-23-2014 07:46 PM

HP Recommended

Missing Base system Device

 

Here are the Hardware lds Values

 

Base System Device
PCI\VEN_197B&DEV_2382&SUBSYS_30FC103C&REV_00
PCI\VEN_197B&DEV_2382&SUBSYS_30FC103C
PCI\VEN_197B&DEV_2382&CC_088000
PCI\VEN_197B&DEV_2382&CC_0880


Base System Device
PCI\VEN_197B&DEV_2383&SUBSYS_30FC103C&REV_00
PCI\VEN_197B&DEV_2383&SUBSYS_30FC103C
PCI\VEN_197B&DEV_2383&CC_088000
PCI\VEN_197B&DEV_2383&CC_0880

 

Base System Device
PCI\VEN_197B&DEV_2384&SUBSYS_30FC103C&REV_00
PCI\VEN_197B&DEV_2384&SUBSYS_30FC103C
PCI\VEN_197B&DEV_2384&CC_088000
PCI\VEN_197B&DEV_2384&CC_0880

 

Unknown Device
ACPI\HPQ0004
*HPQ0004

 

If anyone can point me in the right direction of where to download these drivers and what they are it would be greatly appreciated.

 

Thank you

 

CaptureBase System Device.PNG

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-23-2014 08:00 PM

HP Recommended

Jmicron Card Reader:

 

ftp://ftp.hp.com/pub/softpaq/sp45001-45500/sp45046.exe

 

Protect Smart HDD:

 

http://ftp.hp.com/pub/softpaq/sp61001-61500/sp61037.exe

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

7 REPLIES 7

‎03-23-2014 07:58 PM

HP Recommended
PCI\VEN_197B&DEV_2382- SD/MMC Card Reader
PCI\VEN_197B&DEV_2383-JMicron PCIe MS Host Controller
PCI\VEN_197B&DEV_2384-xD Host Controller
These 3 first once-you need driver pack for you card reader.
The last one is-HP 3D DriveGuard
Just navigate to your product page and download the right version of drivers.Also your windows is 32 or 64 bit.What is your laptop's exact model #?

‎03-23-2014 08:00 PM

HP Recommended

Jmicron Card Reader:

 

ftp://ftp.hp.com/pub/softpaq/sp45001-45500/sp45046.exe

 

Protect Smart HDD:

 

http://ftp.hp.com/pub/softpaq/sp61001-61500/sp61037.exe

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

‎03-23-2014 08:07 PM

HP Recommended

HP Pavillion- dv7-1130 us

AMD Turion X2 64bit Processor.

 

 

I updated from Vista to 7 and ever since its been Crashing, i noticed these drivers and figured i would try and update these drivers thinking that it could possible be a chipset driver. would these missing base system device drivers be causing my laptop to not perform correctly or causing it to crash

‎03-23-2014 08:08 PM

HP Recommended

HP Pavillion- dv7-1130 us

AMD Turion X2 64bit Processor.

I installed a 64 bit version of windows 7

 

I updated from Vista to 7 and ever since its been Crashing, i noticed these drivers and figured i would try and update these drivers thinking that it could possible be a chipset driver. would these missing base system device drivers be causing my laptop to not perform correctly or causing it to crash

‎03-23-2014 08:18 PM

HP Recommended

Try to install the right driver-you will see if works better.

‎03-23-2014 08:20 PM

HP Recommended

No more missing Drivers. now lets see how it runs. Thank you

‎03-23-2014 08:36 PM - edited ‎03-23-2014 08:37 PM

HP Recommended

Often it is graphics driver that causes crashes. If you continue to have problems try installing this AMD driver. You might want to create a System Restore point before installing as an extra  precaution.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-80855-1&cc=us&dlc=en&lc=en&...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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