Missing Bluetooth drivers on Elitebook Folio 9470m

[wakkie]

I have a HP Elitebook Folio 9470m running Windows 7 Enterprise 64 bit. On the  device manager screen, I have three "Bluetooth Peripheral" devices listed under "Other Devices", each one marked with an exclamation mark because "The drivers for this device are not installed."

The hardware IDs are:

BTHENUM\{24df01a9-3e4f-4c9f-9f66-5aa8ab14f8f4}_LOCALMFG&0000

BTHENUM\{6e0c8f4c-d928-4852-b6b2-f0f0e0d126fa}_LOCALMFG&0000

BTHENUM\{84a1e9b8-12ba-4a9c-8ab0-a43784e0d149}_LOCALMFG&0000

Can anybody tell me what these are and how I can install the proper drivers for them?

[DavidPK]

Hi,

Try the Broadcom Bluetooth software package on the following link.

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5275310&sp...

Regards,

DP-K

[wakkie]

Thanks for your suggestion DP-K, but unfortunately the Broadcom package is not the answer because my notebook has the Intel Bluetooth onboard: "Intel(R) Centrino(R) Wireless Bluetooth(R) 4.0 + High Speed Adapter".

Any other suggestions?

[DavidPK]

Hi,

You can find the Intel Bluetooth software installer on the following link.

http://ftp.hp.com/pub/softpaq/sp61501-62000/sp61660.exe

Regards,

DP-K

[wakkie]

Thanks again DP-K, but the Intel drivers were already installed. I re-installed them just to be sure, but the situation remains the same. Bluetooth works by the way, but I still have three "Bluetooth Peripheral" devices listed under "Other Devices", each one marked with an exclamation mark because "The drivers for this device are not installed."

What can this be?

[DavidPK]

Hi,

One possiblity is that Windows generated these entries in Device Manager before the correct Bluetooth drivers were installed and the entries themselves are no longer valid.

One way of checking this is as follows.

Open windows Device Manager and for each of these 3 entries showing an error, right click and select Uninstall - if Windows prompts for a restart, just ignore it for now.

When done, download and reinstall the Chipset driver on the following link.

Chipset Driver - Windows 7.

When this has completed, restart the notebook and let Windows fully load - then check in Device Manager for these entries.

Let me know.

Best regards,

DP-K

[wakkie]

Unfortunately, no succes yet. The installation of the Intel drivers provided a strange message telling me that I was trying to install an older version. But when I persisted, the three problem drivers were back there after a restart. When I had the software look for the proper drivers on my harddisk however, it found the Broadcom drivers that I had downloaded earlier and started installing.

The three unknown problems have since changed into:

1. Human Interface Devices - Bluetooth Remote Control

2. Sound, video and game controllers - Bluetooth Hands-free Audio

3. Bluetooth Virtual Devices - Bluetooth L2CAP Interface (hidden)

All three use Broadcom drivers and are marked with an exclamation mark : "This device cannot start. (Code 10)"

At least I have some idea now about what these devices are, but I don't understand why device manager "sees" them when there are not there. The Intel versions of these devices are all present and working under "Bluetooth Auxiliary" (hidden).

Any suggestions?

[Solstice53]

I had the same problem.  Remove whatever BT driver you have in Device Manager, then install the Intel PROSET Bluetooth driver service pack sp61660.exe

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome?javax.portlet.begCacheTo...

[AminS]

THis def worked for me. thx

[Pingala]

Thank you for this fix. Mine started working!