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‎03-21-2017 12:38 PM

HP Recommended
Product: Pavilion 15-n210eo
Operating System: Microsoft Windows 10 (32-bit)

System slow.  Tried a system restore but it stopped in the middle for several hours.  Had to power down and try again.  Twice.  Then I tried a complete factory restore.  When powered up I get a blue screen with the following message:

Your PC/Device needs to be repaired.

The operating system couldn't be loaded because the kernel is missing or contains errors.  

File:\WINDOWS\system32+ntoskrnl.exe

Error code: 0xc0000221

You'll need to use recovery tools.  If you don't have any installation media, contact your PC administrator or PC manufacturer.  

Tried to download the system repair tool from your website but can't find the link.  Is it possible to get the file online?  What else can I do?

1 REPLY 1

‎03-21-2017 05:18 PM

HP Recommended

@Alphabet1

 

Hello;

Allow me to welcome you to the HP forums!


I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

This is important as the recovery/reset method is different for the two situations.

We can proceed when you provide the answers.



I am a volunteer and I do not work for, nor represent, HP
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