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As I understand you are having issues with some of the letters are missing when typing on your New HP PC. Don't worry as I'll try my best to help you with this,
To provide you with an accurate solution, I'll need a few more details:
Could you provide me with the Product number and the Operating system installed on the PC? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...) http://hp.care/2bygf7l
First off, we need to establish if the issue is hardware or software related. In order to do this please perform a few steps.
Then we need to check in the command prompt outside of windows to see if all the keyboard characters work correctly to isolate the issue correctly to a hardware or software failure.
Steps to do it:
Power down the unit. When you power it back up, immediately tap the F11 key gently several times.
It takes you to recovery manager. Here please select the option “Troubleshoot”. Then please select “Advanced options “ and “command prompt”
Type all the keyboard characters in this black window especially the keys that do not work correctly.
If F11 does not take you to recovery manager, please keep tapping the “ESC” gently several times the instant you power on the unit. It takes you to the startup menu and you could press F11 from there to go to recovery manager.
For further assistance please try the steps listed in the support document: Click here
Hope this helps! Please let me know how this goes. I genuinely hope the computer works great without hassles. If it helps, please mark this post as "Accept as Solution". If you require further assistance, let me know and I will gladly do all I can to help. If you wish to say "thanks" for my efforts to help, click the "Thumbs Up" button to give me a Kudos. Hope this helps!.
Take care and do have a splendid week ahead.
Jeet_Singh I am an HP Employee
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