Mother Board Burned on HP Spectre 360

[AndrewCaldwell]

Hi, this morning my wifes laptop stopping working.  When we plug in the charging lead it is dead, the little light near the charging port will not light up.  We thought it was the charger so I borrowed one from work, but the laptop is still dead.  Then I read all over the internet, google and the HP forums that this is a very common problem with this model of laptop.  And what has actually happened is that the mother board has burned out, this explains my wife smelling something strange just after she closed down the laptop this morning.

I purchased this laptop in the U.S whilst on a business trip but I was living in the United Kingdom.  At the minute I am living in Thailand in Bangkok, I know my warranty has expired by I'm hoping because this is such a very very common problem that HP are willing to replace the mother board for me free of charge - with a unit which will not have this problem again in the future.  

I have read of so many cases of this exact issue, that the mother board burns out - and this is definitely the same problem we are having.  Because it is so common we are hopeful HP will kindly offer to repair the laptop.

Kind regards,

Andrew Caldwell

[Omar-E]

@AndrewCaldwell

  Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.