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‎02-06-2021 09:59 AM - edited ‎02-06-2021 10:05 AM

HP Recommended
Product: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

My laptop stopped working one morning and upon taking to an authorized service, they detected a burnt component on the motherboard. When I googled it, there was a recall for HP Spectre x360 from HP due to motherboard issues.. I can't seem to find anywhere I can get this issue resolved with HP, can someone please help?  (Related thread by another user https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Please-recall-HP-Spectre-X360-... and   https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Please-recall-HP-Spectre-X360-...

1 REPLY 1

‎02-09-2021 02:47 PM

HP Recommended

Hi@rNbuchko, Welcome to the HP Support Community!

 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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