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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-02-2015 01:34 AM

HP Recommended
Product: HP Pavillion15-ab027TX
Operating System: Microsoft Windows 8.1 (32-bit)

Dear Friends,

 

Just now I bought HP 15-ab027TX laptop from a reputed E-commerce website through HP authorised vendor.

 

After the delivery of the product I am finding that its mousepad is sinking deep inside while making clicks. Also It is making a metallic sound while tapping (during browsing through the net).

 

I want to know wheher the piece I recieved is a defective or it is a perfect one without any defect. I have attached pic of mousepad also.

 

IMG_20150831_192426.jpg

1 REPLY 1

‎09-03-2015 09:08 AM

HP Recommended

HI @Sourabh1,

 

Welcome to the HP Forums!:smileyhappy:

 



It is a dynamite place to find answers and information!

 


For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide.

 

Learn How to Post and More

 

 

i grasp that you have just purchased the  Pavillion15-ab027TX and when you are using the TouchPad it sinks down  inside the notebook.   

 

I suggest contacting HP support for assistance as it sounds like a physical problem and should be addressed. Pehaps a clip or connector is loose, disconnected or missing.

 

Please contact HP support at Contact HP Support.

 

To say thanks for replying please click the thumbs up icon below.

 

 

 

Good Luck!

Sparkles1

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