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HP Recommended
HP Pavilion x360 - 15-cr0087cl
Microsoft Windows 10 (64-bit)

My HP Pavilion Laptop crashes whenever it is lifted or moved. The screen freezes and the Hard Disk indicator light stops completely. The mouse freezes too and nothing works. I have to force shutdown the laptop by holding the power button and boot it up again for my laptop to start working normally. Please help me with this issue as I am facing it from almost 2 years.

1 REPLY 1
HP Recommended

@Tyson-TVN 

This issue is often due to a failing drive.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.



I am a volunteer and I do not work for, nor represent, HP
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