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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-21-2012 11:04 AM - edited ‎12-21-2012 11:09 AM

HP Recommended

So I've had this computer for a couple weeks now. It's hp envy dv7 with installed camera thing. Today when I went to the camera, it suddenly said "connect a camera". I've tried researching what to do and I've redownloaded some thing again, but it's not working. If someone could please help me, thanks... 🙂

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-21-2012 02:45 PM - last edited on ‎02-22-2017 09:02 AM by HP Administrator

HP Recommended

The "camera thing" is your built in webcam.

 

There are a few things you can try with software to fix this, THEN you should CALL HP:

HP Notebook, TouchSmart, and AiO PCs - Webcam Troubleshooting (Windows 😎

 

 

===================================================================

The Hard Reset:

This method works for a variety of Driver connection and ‘stuck’ program issues.

 

  • Shut down the computer
  • Disconnect all external devices - everything.
  • Remove (disconnect / unplug) the AC power
  • If the notebook contains a removable Battery, remove it
  • Press and hold power button for at least 30 seconds
  • Reinstall the AC power cord for first startup ** See Note
  • Power on - Log in
  • Next time you shut down the system, reinstall the battery.

** Note:  If time is short, reinstall battery the first time and be done with it.

 

Reference:

Hard Reset to Resolve Hardware and Software Issues

===================================================================

 

 

CALL HP - this is a new notebook - and it is likely that, if nothing else fixes the problem, that the little webcam wires are loose, broken, disconnected... Silly webcam wires can last for years - or not at all.  You need to get this fixed and you may as well get it fixed under warranty:

 

Contact HP – USA and Worldwide

 

 

Below is one more resource - a "OK, try this - then Panic":

tips for when your webcam is not detected

 

Good Luck!

 

Dragon-Fur

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3 REPLIES 3

‎12-21-2012 02:45 PM - last edited on ‎02-22-2017 09:02 AM by HP Administrator

HP Recommended

The "camera thing" is your built in webcam.

 

There are a few things you can try with software to fix this, THEN you should CALL HP:

HP Notebook, TouchSmart, and AiO PCs - Webcam Troubleshooting (Windows 😎

 

 

===================================================================

The Hard Reset:

This method works for a variety of Driver connection and ‘stuck’ program issues.

 

  • Shut down the computer
  • Disconnect all external devices - everything.
  • Remove (disconnect / unplug) the AC power
  • If the notebook contains a removable Battery, remove it
  • Press and hold power button for at least 30 seconds
  • Reinstall the AC power cord for first startup ** See Note
  • Power on - Log in
  • Next time you shut down the system, reinstall the battery.

** Note:  If time is short, reinstall battery the first time and be done with it.

 

Reference:

Hard Reset to Resolve Hardware and Software Issues

===================================================================

 

 

CALL HP - this is a new notebook - and it is likely that, if nothing else fixes the problem, that the little webcam wires are loose, broken, disconnected... Silly webcam wires can last for years - or not at all.  You need to get this fixed and you may as well get it fixed under warranty:

 

Contact HP – USA and Worldwide

 

 

Below is one more resource - a "OK, try this - then Panic":

tips for when your webcam is not detected

 

Good Luck!

 

Dragon-Fur

Was this reply helpful? Yes No

‎12-21-2012 09:04 PM

HP Recommended
Thank you so much........... mr dragon-fur 🙂 for being one of the 25 people that saw my question and actually gave an answer. thanks.
Was this reply helpful? Yes No

‎12-22-2012 11:18 AM

HP Recommended

You are welcome, hp whatsup.

 

I hope the webcam responds to a software fix so you are back in action right away!

 

Happy Computing!

Dragon-Fur

Was this reply helpful? Yes No
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