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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
- last edited on by
OscarFuentes
HP Recommended
The "camera thing" is your built in webcam.
There are a few things you can try with software to fix this, THEN you should CALL HP:
HP Notebook, TouchSmart, and AiO PCs - Webcam Troubleshooting (Windows 😎
===================================================================
The Hard Reset:
This method works for a variety of Driver connection and ‘stuck’ program issues.
- Shut down the computer
- Disconnect all external devices - everything.
- Remove (disconnect / unplug) the AC power
- If the notebook contains a removable Battery, remove it
- Press and hold power button for at least 30 seconds
- Reinstall the AC power cord for first startup ** See Note
- Power on - Log in
- Next time you shut down the system, reinstall the battery.
** Note: If time is short, reinstall battery the first time and be done with it.
Reference:
Hard Reset to Resolve Hardware and Software Issues
===================================================================
CALL HP - this is a new notebook - and it is likely that, if nothing else fixes the problem, that the little webcam wires are loose, broken, disconnected... Silly webcam wires can last for years - or not at all. You need to get this fixed and you may as well get it fixed under warranty:
Contact HP – USA and Worldwide
Below is one more resource - a "OK, try this - then Panic":
tips for when your webcam is not detected
Good Luck!
Dragon-Fur
- last edited on by
OscarFuentes
HP Recommended
The "camera thing" is your built in webcam.
There are a few things you can try with software to fix this, THEN you should CALL HP:
HP Notebook, TouchSmart, and AiO PCs - Webcam Troubleshooting (Windows 😎
===================================================================
The Hard Reset:
This method works for a variety of Driver connection and ‘stuck’ program issues.
- Shut down the computer
- Disconnect all external devices - everything.
- Remove (disconnect / unplug) the AC power
- If the notebook contains a removable Battery, remove it
- Press and hold power button for at least 30 seconds
- Reinstall the AC power cord for first startup ** See Note
- Power on - Log in
- Next time you shut down the system, reinstall the battery.
** Note: If time is short, reinstall battery the first time and be done with it.
Reference:
Hard Reset to Resolve Hardware and Software Issues
===================================================================
CALL HP - this is a new notebook - and it is likely that, if nothing else fixes the problem, that the little webcam wires are loose, broken, disconnected... Silly webcam wires can last for years - or not at all. You need to get this fixed and you may as well get it fixed under warranty:
Contact HP – USA and Worldwide
Below is one more resource - a "OK, try this - then Panic":
tips for when your webcam is not detected
Good Luck!
Dragon-Fur
2
0
0
HP Recommended
HP Recommended
You are welcome, hp whatsup.
I hope the webcam responds to a software fix so you are back in action right away!
Happy Computing!
Dragon-Fur
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