My fix for the freeze issue

[Derek27]

Have a late model 2017 Spectre x360 (15-BL112DX -- the 15inch 16GB ram 4k model)

Experienced periodic freezing of screen shortly after purchasing the laptop. Would have periods without, but always would return. Battery on or battery off. Wifi on or wifi off.

Updated all the drivers I could. Read about fixes; applied popular wifi fix noted on this forum.

Still freezing.

Finally did a few things:

1) Reset bios to factory default. May have still been a few freezes after this... might not be this. 

2) ***Likely the fix*** Went to "Intel Graphics Settings" (from control panel or right click desktop) 

Went to the power options. Disabled "Panel Refresh" in both battery and non. Disabled "Display Power Saving Technology" under "On Battery" options.

Haven't had a freeze since. 

[CherylG]

Thanks for contributing on the forum!

[GilsOtherHalf]

I am looking into the issue myself, as I have a 15-bl112dx that has plauged me with random freezing issues since day one... even went through the hastle of sending it to HP... Fingers crossed this fix might work, I've tried everthing in the books other than this, but it seems like it could be the issue, as it doesn't seem to happen with Safe Mode, considering it loads only basic Windows drivers... I'll update this with what I find if this actually does help, considering for me the freezing can happen anywhere within a 5 minute time span to well over a few hours.

*shrugs* :catvery-happy: Thanks for the imput on the forms though, every little bit helps people like me!

[mattcloughy]

Thank you SO MUCH for providing this suggestion, it fixed my freezing issue after the April Update.

The freezing issue has been persistent since I got the computer. It's infuriating because it's not the computer freezing, more the display forgetting to update, because I can continue working and then when the display unfreezes, my inputs have been processed. It's infuriating and makes the laptop impossible to use.

For most of my ownership, the issue only happened when not connected to power. The first solution I had (October '17) was to disable power saving on the wireless adapter.

After the December update, I had to come up with a new solution, which turned out to be disabling the AC Adapter driver. Weirdly, the lag always persisted when not connected to the internet and on battery.

The April update created the problem again, and that's where adjusting the display power settings has fixed things, as mentioned above. But the latest round of lag would persist when on charge! There was no escape! I'm so glad this is solved.

However, this has re-awoken another issue I've been having which is that my panel flashes what's in the top half, in the bottom half, creating a weird flickering effect. I'd rather have that than the freezing though.

I suppose that's what I get for importing a refurbished laptop with a 3 month warranty. Shame the HP warranty extensions are basically impossible to buy 😞

Well at least I've fixed the lag issue, for now.

[Enteraen]

Model: HP Spectre x360 Convertible 15-bl0XX 2017, 15" 4k, 16GB RAM, F.39 BIOS, Windows 10 Pro x64, SSD Samsung Evo 960 M.2 500GB (installed by me)

Hi,

My freezing has gotten a lot worse recently and started happening suddenly about a month ago. It coincided with F.39 BIOS update give or take a day or two. The system would become completely unresponsive and only power off switch could be used to restart it. My logical conclusion was that the BIOS update messed things up.

It was probably not the case for me as today is the first day that I have been completely freeze free!

What I did and did not do:

1) BIOS reset to factory as recommended - did not bother to do it as I wanted to make a backup first 🙂

2) Disabled "Display Power Saving Technology" under "On Battery"  and "On power" options - as suggested

3) Updated wireless and BT drivers through Intel Driver and Support Assistant (HP SA was showing everything up to date, which was not true!)

4. ) Did not fiddle with any wireless settings

5. ) Scanned the sh*t out of my SSD with Malwarebytes (updated the Samsung drivers, firmware was already up to date)

6. ) Unistalled Acronis True Image 2015 (incidentally installed right around the time of the BIOS update)

BINGO!

Seems Acronis was the culprit for me.