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10-25-2018 10:06 PM
So My laptop is asking for admin password after I got it back from a friend buy I never set one and I called him he never set one on it ethier but I can't get in to my laptop eith out it so how can i disable it any help would be appreciated thank you ahead of time
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10-25-2018 10:25 PM - edited 10-25-2018 10:26 PM
Welcome to the HP Support forum.
Obviously, somebody or something set the password 🙂
If related to BIOS/startup password before Windows loads
, please enter some password (wrong password) 3 times, press ENTER and you should receive a new window stating system disabled and a code similar to this one :
Please, take note of the system disabled/halted code & write it down back here the whole code - numbers + letters (whatever you see)
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10-26-2018 02:56 AM
For that model and (HEX) code you will need to contact HP in your region and they should be able to generate your Master code from your “SYSTEM DISABLED CODE”
Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
When talking to the HP rep ask them to escalate your service request.
I have also heard that some have had success removing the RTC/BIOS battery???
10-26-2018 06:44 AM
No HDD at this time would have nothing to do with the password.
The BIOS battery is on the underside of system board.
08-06-2019 07:25 AM
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.