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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP Laptop (14-BW012NR)
Microsoft Windows 10 (32-bit)

So My laptop is asking for admin password after I got it back from a friend buy I never set one and I called him he never set one on it ethier but I can't get in to my laptop eith out it so how can i disable it any help would be appreciated thank you ahead of time

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Prayforsilence

 

No HDD at this time would have nothing to do with the password.

 

The BIOS battery is on the underside of system board.

 

Underside.PNG

 

REO

View solution in original post

7 REPLIES 7
HP Recommended

Hi @Prayforsilence

 

Welcome to the HP Support forum.

 

Obviously, somebody or something set the password 🙂

 

If related to BIOS/startup password before Windows loads

 

, please enter some password (wrong password) 3 times, press ENTER and you should receive a new window stating system disabled and a code similar to this one  :

 

 

Please, take note of the system disabled/halted code & write it down back here the whole code - numbers + letters  (whatever you see)

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*** I work for HP *** I express personal opinion only *** HP Expert volunteer since 2013
HP Recommended

Someone had to but I doubt they will admit me to it but the disable/halted code would be

A [ECF9910] 

I would like a reply asap because I do need my laptop for college later today 

HP Recommended

@Prayforsilence

 

For that model and (HEX) code you will need to contact HP in your region and they should be able to generate your Master code from your “SYSTEM DISABLED CODE”

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

I have also heard that some have had success removing the RTC/BIOS battery???

 

REO

HP Recommended

Well I did open it up to look for the rtc battery but I can't find its location and I also found out that the hard drive was taking out so would putting in a new harddrive fix the issue I'm having maybe??

HP Recommended

@Prayforsilence

 

No HDD at this time would have nothing to do with the password.

 

The BIOS battery is on the underside of system board.

 

Underside.PNG

 

REO

HP Recommended

Please help me also. My Hp laptop's also asking for bios password. The displayed code is [i 38381599]. Hope to hear from you soon

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 


I work on behalf of HP
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