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‎04-26-2019 03:46 AM

HP Recommended

Hi

Withe SKU: we can see ...

http://partsurfer.hp.com/Search.aspx?searchText=2FK75PA

 912322-007  -   GNRC SSD128GB 2280 PCIe-3x4 NVMe TLC ST

766644-005  -    SPS-HDD 1TB 7200RPM SATA RAW 9

 

That you have/had 2 physical Drives of 128 and 1000 GB (C: & D:) respectively.

 

AND here is page for you to begin troubleshooting...

https://support.hp.com/us-en/product/hp-pavilion-power-15-cb000-laptop-pc/15551388/model/17033371/ma...

 

As Iomare suggests you could have a failed Drive.  So...


First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:

http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe


 

 

‎05-01-2019 05:40 PM

HP Recommended

Hello, I am trying to reset this laptop tonight. Is this going to fix the problem?(missing D drive). And also should I try and give my laptop to Noel leeming or something and let them fix my laptop?

 

Thank you

‎05-02-2019 01:59 AM

HP Recommended

 

Based on the info so far...  I have no idea.

 

 

‎10-14-2019 09:50 AM

HP Recommended

my hard drive failed to, if you have replaced it can u plz tell me what was the replacement hdd

‎10-15-2019 01:46 AM

HP Recommended

Hi

 

Was this not covered here....

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/want-to-change-my-hard-drive/m...

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