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08-25-2015 07:28 AM
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Notebook and issues with the sound volume to low even when on full. Here is a link to help resolve the speakers and sound not working correctly. The link to using the Windows troubleshooting tool is the best for this situation.
You can try:
1. Right click the Speaker icon in the bottom right corner by your time.
2. Click Playback Devices.
3. Click Speakers.
4. Click properties.
5. Click the advanced tab on the Properties window.
6. Change the Default Format drop-down to the highest quality.
7. Apply the properties.
8. Click OK to close the properties window.
You could try using the Windows Update Troubleshooting tool to fix any updates that have not come through for Windows 10. Please restart the Notebook twice to make sure all update have been completed!
I hope this helps.
06-05-2016 06:32 PM
As usual, HP has no clue regarding their own products.
Chances are, their IDT audio driver is incompatible with Windows 10.
Do Not hold your breath waiting for HP to provide an update - - won't happen.
- Select IDT High Definition Audio CODEC on Device Manager.
- Select Driver tab.
- Click Update Driver... button.
- Select -> Browse my computer for driver software.
- Select -> Let me pickup a list of device drivers on my computer.
- Select High Definition Audio Device (Not IDT High Def... this is important.) and click Next. Appears Warning message, but reply Yes.
- ! Windows has successfully update your driver software.
Key is step 6.
You lose some functionality (equalizer didn't work anyway), but your volume is back.
05-28-2017 03:02 PM
Sorry - - HP Sucks and they will do nothing to help you
Next time, buy Acer, Lenovo, ASUS, Sony, ANYTHING but HP.
My fix was to buy a small USB-Powered headphone amp and plug that into the headphone jack
Certainly NOT elegant, but functional.