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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-08-2017 06:32 PM

HP Recommended
Product: HP ENVY TouchSmart m6-k015dx S
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,

Please help me with my issue if you can.

 

My laptop will not turn on/ power on even after I charge it.  When I plug it in to charge and try to turn it on, the charging light on the side will turn white for a moment and then turn orange.  Also, the light of the "power on" button will light up for a second before turning off.  When I attempt to turn on the laptop without the AC charger plugged in, the light on the "power on" button will not even light up.

 

When I first experienced this problem, I was working on my laptop in class without the laptop plugged in.  Suddenly the laptop turned off although the power was still at 80%.  I plugged in the laptop to see if the battery had died, but the aforementioned results occurred and my laptop would not turn on. 

 

Does anyone know how I can resolve this issue?

 

Side notes:

My computer does not have a removable battery

I have already attempted a hard reset

 

Thank you, Vinny

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