My laptop won't connect to the WIFI but other devices do....

[Sutts]

My laptop won't connect to the WIFI but all the other devices in the house do. I can access the internet if I connect with a ethernet cable between the router and the laptop so I am guessing it is something to do with the laptop.

Can anyone help?

Thanks,

JS

[TechSurge]

Hey @Sutts,

Welcome to the HP Support Forums! This is a great place to find solutions and help from our community!

I understand you're having some trouble with networking on your HP Notebook. I'd be happy to help you with that.

What is the exact model of the notebook?

The following pages are helpful when troubleshooting wireless connectivity issues.
Troubleshooting wireless network and Internet (Windows Vista)
Troubleshooting Your Wireless Network and Internet Connection (Windows 7)

Troubleshooting wireless network and Internet (Windows 😎Troubleshooting wireless network and Internet (Windows 10)
Wireless Internet Connection is Intermittent or Slow (Windows XP)

Also, you can look at the power management for your wireless adapter:
Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Forget a Network (Windows 10)
Forget Wireless Network Profiles in Windows 10

Forget a Network (Windows Vista)
1. Start Network and Sharing Center.
2. In the Tasks pane, click Manage wireless networks.
3. Right-click the connection you want to delete, and then click Remove network.
4. In the Manage Wireless Networks - Warning dialog box, click OK.
5. The connection is removed from the list of wireless connections that you can view or modify.

Forget the network: (Windows 7)
1. Press Start.
2. Type Manage wireless networks and click the application at the top of the start menu.
3. Right click on the network and click Remove network.
4. Confirm the warning by click OK.

Forget the network: (Windows 😎
1. Press Windows Key + C
2. Click Settings.
3. Click Change PC settings.
4. Click Network on the left.
5. Click Manage known networks.
6. Click the network name.
7. Click Forget.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right-click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the Winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right-click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

Please keep me posted. 

You can always say thanks by hitting the Thumbs Up button below!

Cheers.