• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP Elitebook 2570p
Microsoft Windows 7 (64-bit)

Hi --

 

I just installed Windows 7 Professional on my HP Elitebook 2570p and, per the Device Manager, I am missing the drivers for Base System Device and BMC20702A0.  

 

I went to HP's driver download page and downloaded the 3 recommended drivers for Chipsets but that did not help.   

 

Here is the list of driver categories for my HP model from the HP Support website.  Where should I go next to download drivers?

 

Thanks!

 

HP Drivers.png

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You need these drivers for those two devices:

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

File name: sp63637.exe

 

This package contains the Broadcom Bluetooth driver and software for supported models that are running a supported operating system. Broadcom Bluetooth 4.0 Driver is required to enable Broadcom Bluetooth 4.0 devices and is compatible with Broadcom Bluetooth 3.0 and earlier versions.

 

File name: sp66402.exe

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

You need these drivers for those two devices:

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

File name: sp63637.exe

 

This package contains the Broadcom Bluetooth driver and software for supported models that are running a supported operating system. Broadcom Bluetooth 4.0 Driver is required to enable Broadcom Bluetooth 4.0 devices and is compatible with Broadcom Bluetooth 3.0 and earlier versions.

 

File name: sp66402.exe

HP Recommended

Hi Paul,

 

Thanks very much for your help!!   Your links resolved both of my driver problems.

 

 

HP Recommended

You're very welcome.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.