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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
K3N16UA#ABA
Microsoft Windows 8.1 (32-bit)
I need a recovery USB for my HP stream 13 laptop. Every time I try to reset the laptop to original settings it says the computer can't restart. I'm currently running an system extensive test. Where can I get an recovery for the laptop? I can not get into the computer to download it or anything
20 REPLIES 20
HP Recommended
Hi,


Order recovery USB: http://support.hp.com/in-en/document/bph07143

I would suggest you to first try clean install of Windows 8.1 using Microsoft windows media creation tool by creating bootable installation USB.
https://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html

It'll automatically get activated after installation.

Additional drivers from here:
http://support.hp.com/us-en/drivers/selfservice/HP-Stream-13-Notebook-PC/7372147/model/7539085


Regards

Visruth
HP Recommended
Thanks for your response.i will have to order a USB recovery kit because I don't have a back up one.
HP Recommended


You're welcome!

HP Recommended

I've received the HP recovery USB yesterday and I get an error message saying the recovery system failed.  What am I doing wrong? It does say the software is being installed but after its complete I get the error message and it returns to the HP recovery manager screen

HP Recommended
Hi,


Did you try clean install before ordering Recovery USB?

What did the extensive tests tell you, result?

http://support.hp.com/in-en/document/c04508466

With 32gb eMMC storage capacity and 2gb RAM, I'm not sure whether Recovery process will successfully finish as it requires higher resources - drivers, softwares etc., more than clean install of Windows 8.1 installation.


Regards

Visruth
HP Recommended
I'm currently in the middle of a software installing again. I'm not sure if I did the clean install. How would I perform that?
HP Recommended

See my first post in this thread. Get the exact version of Windows 8.1 64 bit Single Language.

HP Recommended
Thanks but I can't get into the log in screen. I continue to get the recovery attempt failed. When I click the details it's says CTOERROR.flg . The Failed results are : checking : yellow bang and Failed Device #0 Synaptics SMBus TouchAd.
PNPDeviceID: ACPI\SYN1EE1\4&73AA2EF&0
Code: [24]
There was some failed device or there was not target file
HP Recommended
I'm currrently doing an extensive test with loop error now
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