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Mosely123
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Need Recovery USB for Stream 13

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K3N16UA#ABA
Microsoft Windows 8.1 (32-bit)
I need a recovery USB for my HP stream 13 laptop. Every time I try to reset the laptop to original settings it says the computer can't restart. I'm currently running an system extensive test. Where can I get an recovery for the laptop? I can not get into the computer to download it or anything
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visruth
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Hi,


Order recovery USB: http://support.hp.com/in-en/document/bph07143

I would suggest you to first try clean install of Windows 8.1 using Microsoft windows media creation tool by creating bootable installation USB.
https://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html

It'll automatically get activated after installation.

Additional drivers from here:
http://support.hp.com/us-en/drivers/selfservice/HP-Stream-13-Notebook-PC/7372147/model/7539085


Regards

Visruth
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Mosely123
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Thanks for your response.i will have to order a USB recovery kit because I don't have a back up one.
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visruth
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You're welcome!

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Mosely123
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I've received the HP recovery USB yesterday and I get an error message saying the recovery system failed.  What am I doing wrong? It does say the software is being installed but after its complete I get the error message and it returns to the HP recovery manager screen

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visruth
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Hi,


Did you try clean install before ordering Recovery USB?

What did the extensive tests tell you, result?

http://support.hp.com/in-en/document/c04508466

With 32gb eMMC storage capacity and 2gb RAM, I'm not sure whether Recovery process will successfully finish as it requires higher resources - drivers, softwares etc., more than clean install of Windows 8.1 installation.


Regards

Visruth
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Mosely123
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I'm currently in the middle of a software installing again. I'm not sure if I did the clean install. How would I perform that?
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visruth
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See my first post in this thread. Get the exact version of Windows 8.1 64 bit Single Language.

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Mosely123
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Thanks but I can't get into the log in screen. I continue to get the recovery attempt failed. When I click the details it's says CTOERROR.flg . The Failed results are : checking : yellow bang and Failed Device #0 Synaptics SMBus TouchAd.
PNPDeviceID: ACPI\SYN1EE1\4&73AA2EF&0
Code: [24]
There was some failed device or there was not target file
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Mosely123
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I'm currrently doing an extensive test with loop error now
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