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AntonioDuarte
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Need Restore and Windows 8.1 Disks for Pavilion 15-P114dx and can´t install windows OS

HP Recommended
Pavilion 15-P114dx
Microsoft Windows 8.1 (64-bit)

I got an HP Pavilion Laptop model 15p 114 dx. I bought it on Amazon. The machine at first when I tried to turn it off, it was on (as if I had sent it to sleep instead of shutting it down), after several attempts, the machine shut down but when trying to turn it on, I threw the error File: \ boot \ bcd \ Error code: 0x0000098 on blue screen and I recommended going to the diagnostics part of the machine (HP diagnostics). After seeing several options and as I have the data backed up, I went through the restore option without back up. The machine did not finish the job and gave me the blue screen message: Restoration Incomplete, with three options, save log, details or retry. In details, it exits at the beginning: P2PP BurnBoot Check Failed, and at the end says the report: sysprep was noy launched properly ..... the process will cause CTO panic because the image might not be normal. I deactivated the Safe Boot in the BIOS and then used the Boot menu to select the CD / DVD drive as the boot device. I used a W 7 OS Disk to try to install it on the machine, but screen stays "installing Windows" too long. I don'dt know waht else can I do.

 

Any ways, since I am trying to install it all again, I do not know if it will be possible to get a recovery disk since the machine does not bring it, nor does it bring the Windows 8 OS disk.

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lasvegaswireman
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HP Recommended

Please see HP Support - Order software and driver media - USB-Windows 8.1 64-bit Recovery Kit to order a recovery kit. Prior to this issue you should have created your personal HP Recovery Media and there would be no need to order it.

 

If you have any further questions, please don't hesitate to ask.

 

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Frank

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