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- HP Community
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- Notebooks Archive
- Need replacement battery for notebook but none can be found

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05-22-2017 04:40 PM
The battery on this laptop will hold a charge for just a few hours before it dies. I have been trying to find a replacment but none are listed on the HP site. The model number is 17-x137cl and it's just an HP notebook. No fancy name like probook or elitebook or some of these others I see. Kind of makes me wonder if I chose the right product to purchase . . ! The HP site said it could look it up thru the serial number but I keep getting routed to the same screen over and over, not the parts store, nothing that helps. It's really frustrating, to say the least, especially since the thing is barely a month old!
05-22-2017 06:02 PM
@Belloria wrote:The battery on this laptop will hold a charge for just a few hours before it dies. I have been trying to find a replacment but none are listed on the HP site. The model number is 17-x137cl and it's just an HP notebook. No fancy name like probook or elitebook or some of these others I see. Kind of makes me wonder if I chose the right product to purchase . . ! The HP site said it could look it up thru the serial number but I keep getting routed to the same screen over and over, not the parts store, nothing that helps. It's really frustrating, to say the least, especially since the thing is barely a month old!
Hi
Before getting a new set of battery lets look at what we could do with the laptop first. When the computer is connected to a charger? Is it powering on? If yes hover your mouse cursor to the battery icon and check if you have the message plug in not charging.
Please give us an update
Regards,
ichi
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05-25-2017 05:49 PM
