Need replacement battery for notebook but none can be found

[Belloria]

The battery on this laptop will hold a charge for just a few hours before it dies.  I have been trying to find a replacment but none are listed on the HP site.  The model number is 17-x137cl and it's just an HP notebook.  No fancy name like probook or elitebook or some of these others I see.  Kind of makes me wonder if I chose the right product to purchase . . !  The HP site said it could look it up thru the serial number but I keep getting routed to the same screen over and over, not the parts store, nothing that helps.  It's really frustrating, to say the least, especially since the thing is barely a month old!

[ichi730]

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@Belloria wrote:

The battery on this laptop will hold a charge for just a few hours before it dies.  I have been trying to find a replacment but none are listed on the HP site.  The model number is 17-x137cl and it's just an HP notebook.  No fancy name like probook or elitebook or some of these others I see.  Kind of makes me wonder if I chose the right product to purchase . . !  The HP site said it could look it up thru the serial number but I keep getting routed to the same screen over and over, not the parts store, nothing that helps.  It's really frustrating, to say the least, especially since the thing is barely a month old!

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Hi

Before getting a new set of battery lets look at what we could do with the laptop first. When the computer is connected to a charger? Is it powering on? If yes hover your mouse cursor to the battery icon and check if you have the message plug in not charging. 

Please give us an update

Regards,

ichi

[Belloria]

It charges just fine. It will be at 100% but a few hours later it is low and needs plugged in. I've never had a laptop that was new and had a battery drain so fast. The one this replaced holds a charge better and it's 3 + yrs old