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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-20-2015 10:10 PM

HP Recommended
Product: elitebook 8460p
Operating System: Windows 7

hi, I want to restore my Elitebook 8460p to factory settings.  Complete restore where the harddrive is formated and all system software and drivers and os is reinstalled. 

how do i do that? people are suggesting pf11 while bootup. But f11 does not work, dont do anything.

 

only key that works while boot up is Esc.

 

please help.

2 REPLIES 2

‎01-20-2015 11:09 PM

HP Recommended

Hi,

 

Please check the below link for the instructions to perform System Recovery:

Performing an HP System Recovery (Windows 7)

 

If the F11 key is not working to access the Recovery partition then You have to Contact HP Technical Suport to order a recovery Disc for your Notebook.

Phone Assist Worldwide

 

 

 

 

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‎04-08-2016 03:05 PM

HP Recommended
I had the same thing , I found out some jackleg tech switch the operating system to a Windows 7 pro oem. Not a Hp version. I found out when I tried to find the serial number on the computer it could not find it so I recommend getting a restore disk and putting the correct version of Windows on the computer hope that helps
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