Hi! @heidi18, Thanks for stopping by HP forums!
I understand Netflix is not working on your laptop.
Don't worry I will try to help you out.
Did you make any software or hardware changes on your PC?
Please provide the product number and operating system you are running on your PC?
Try the steps recommended below.
First, uninstall Netflix app
Now, open the Windows Store App
Search for Flixster app
Install the Flixster
Wait for the installation to finish
Then search for Netflix
Install Netflix
Also, Refer this article to further troubleshoot Netflix issues.
Let me know if this helps!
Have a great day ahead! 🙂
A4Apollo
I am an HP Employee