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heidi18
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Netflix isn't working on my laptop

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HP notebook

I have an HP laptop and the netflix app is saying that it is currently unavailable to me. It worked yesterday and for weeks before thar and I don't understand what the issue is. I tried to uninstall the app (which was already installed when I first purchased this computer) and it wouldn't. It stated that I go to the store but when I get there I have no options related to fixing the problem. I just need some suggestions on what I should do. 

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A4Apollo
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Message 2 of 2
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Hi! @heidi18, Thanks for stopping by HP forums!

 

I understand Netflix is not working on your laptop.

 

Don't worry I will try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Please provide the product number and operating system you are running on your PC?

 

Try the steps recommended below.

 

First, uninstall Netflix app
Now, open the Windows Store App
Search for Flixster app
Install the Flixster
Wait for the installation to finish
Then search for Netflix
Install Netflix

 

Also, Refer this article to further troubleshoot Netflix issues.

 

 

 

Let me know if this helps!

Have a great day ahead! 🙂

A4Apollo
I am an HP Employee

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