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‎05-25-2017 08:44 AM

HP Recommended
I just bought my hp laptop a week ago. I've been watching Netflix fine until this morning. I click on the Netflix app, it won't open and it tells me "Netflix is currently unavailable to you. Please go to the store" and I go to the store and press launch because it's already downloaded and it tells me the same message each time. I've restarted multiple times and uninstalled Netflix and it still is giving me the same message. Please help!
1 REPLY 1

‎05-26-2017 08:49 AM

HP Recommended

@Briana3

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that the Netflix app is not longer working and gives a message stating "Netflix is currently unavailable to you. Please go to the store." I read that you have uninstalled the Netflix app and reinstalled it and the issue persists. I appreciate the steps you have performed and have certainly done a good job.

 

I would like to know the following information to assist you better:

  • The exact product model no. This link will help you to find the model no: http://hp.care/2bygf7l
  • What version of Windows operating system are you using?
  • Di you remember if any other updates or software changes took place?

Meanwhile, I suggest you to perform a Microsoft system restore to rollback the laptop to a previous date when everything worked fine. 

 

Also, I suggest you to go through this HP Document for resolving Netflix related issues.

 

I hope this helps. Let me know how it goes. All the best! 🙂

 

 

 

 

 

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