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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-21-2015 05:16 PM

HP Recommended
Product: HP L5Z42EA
Operating System: Microsoft Windows 8 (64-bit)

Hello guys. I bought my new laptop but I have a problem now. I have installed Windows 8 64bit. on my L5Z42EA and now my network controller driver is missing on my device manager and I can't do nothing to install it. I have internet because of LAN connection , but I have no Wifi. Sorry for my bad english. I hope you will help me. Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-21-2015 09:58 PM

HP Recommended

 

Try this:

 

http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64996.exe

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

4 REPLIES 4

‎06-21-2015 05:21 PM

HP Recommended

 

Are you using the driver from your Support page? Option 1 will scan & try to find missing driver. Option 2 lets you see the list of drivers and install manually.

 

http://support.hp.com/us-en/product/HP-15-r200-Notebook-PC-series/7486447/model/7729254/drivers

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

‎06-21-2015 05:32 PM - edited ‎06-21-2015 05:42 PM

HP Recommended

Yes, I used the drivers from my support page. I tried the first option - nothing. I tried the second option - nothing too. When I choose my model, the 2 options ( OS: Windows ; Version: Win7 and Win8.1 ) there are no Win8 option and I can't choose it. I tried to install the WLAN driver from the Windows 8.1 64bit package but without success. I'm geting error and nothing more. 😞  

Device PCI\VEN_10EC&DEV_B723&SUBSYS_2231103C&REV_00\4&3511be14&0&00E5 - this is information about this missing driver for network controller.

‎06-21-2015 09:58 PM

HP Recommended

 

Try this:

 

http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64996.exe

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

‎06-22-2015 06:51 AM

HP Recommended

Thank you very much, it works! 

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