-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- New Bluetooth drivers for Win7

Create an account on the HP Community to personalize your profile and ask a question

11-04-2013 07:00 PM
11-06-2013 01:24 PM
Trying to use a bluetooth headset (Plantronics M55) with my laptop (ProBook 6570b) running Windows 7 Enterprise (64-bit). I am successful in pairing it, but it does not show up in the "Playback Devices" list for sound. I have both the Handsfree Telephony and Headset services enabled in the Properties tab for the headset which I accesssed from the Devices & Printers > Bluetooth Devices area.
The hardware ID for the Broadcom 20702 Bluetooth 4.0 Adapter is USB\VID_0A5C&PID_21E1&REV_0112 and the Hardware ID for the Microsoft Bluetooth Enumerator is BTH\MS_BTHBRB.
11-06-2013 02:59 PM
I am sorry, but to get your issue more exposure I would suggest posting it in the Commercial Forums since this is a commercial product or Business product. You can do this at
http://h30499.www3.hp.com/hpeb/
Thanks
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:
I work on behalf of HP
11-07-2013 08:54 AM
Girish Kumar KalamullaValappil found the right driver update for me.
Now I can use my bluetooth headset to listen to audio!
11-07-2013 01:32 PM
Hi Chancwj,
Glad all is well. Have a good week.
Thanks
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:
I work on behalf of HP
01-07-2014 05:39 PM
This forum thread solved my problem as well. I had to reinstall windows from scratch to get the .Net framework to work right again after my AV tool started having fits over .net apps dropping DLL's into %TEMP%... (Apparently this is permitted in .Net for some silly reason)
I used the sp47022.exe driver for this device ID:
BTHENUM\{0000111e-0000-1000-8000-00805f9b34fb}_LOCALMFG&000f
Computer:
HP HDX-16T 1200 with HP integrated BT module.
01-12-2014 09:19 AM
Hello,
I have an Envy 17 with the Intel Centrino Wireless-n 2230. Bluetooth is not working properly. I see the following missing drivers in device manager:
Bluetooth Hands-free audio
BTHENUM\{24df01a9-3e4f-4c9f-9f66-5aa8ab14f8f4}_LOCALMFG&0000
Bluetooth Peripheral Device
BTHENUM\{00001105-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002
Bluetooth Remote Control
BTHENUM\{84a1e9b8-12ba-4a9c-8ab0-a43784e0d149}_LOCALMFG&0000
Can you help me find the drivers for this? I have installed the latest drivers available on the Intel website for the Centrino Wireless n_2230 but it is still not working properly. Please help!
01-20-2014 12:56 AM
Hi,
On my HDX 18 1350ef laptop, i have a bluetooth problem on windows 7 ultimate 64.
Can you help me ?
I read some of your comments and responses, so got the hardware ids:
HP Integrated Bluetooth module
USB\VID_03F0&PID_171D&rev_0100
USB\VID_03F0&PID_171D
Thanks,
