Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
srperry Student
Student
1 0 0
Message 1 of 2
119
Flag Post
HP Recommended

New HP pavilion shuts off after a couple of hours

Pavilion All In One bo19
Microsoft Windows 10 (32-bit)

I'm not sure if this is Windows 10   32bit or 64bit

 

I've had computer a couple of weeks now. It worked fine until a couple of days ago. If I leave it for a couple of hours, it shuts itself off.  Aggrevating  Please help !!

 

 

0 Kudos
1 REPLY
HP Support Agent
HP Support Agent
12360 1164 2313
Message 2 of 2
94
Flag Post
HP Recommended

New HP pavilion shuts off after a couple of hours

Hi @srperry,

 

Thanks for reaching out! This is a great location to get resolutions and interact with experts from the community. IA very good day to you. Smiley Happy I understand that you require assistance regarding the computer shutting down after some time. It will be a delight to assist you here. Smiley Happy

 

Spectacular effort. Brilliant diagnosis of the issue before posting. You’ve done an amazing job here. Smiley Happy Kudos to you on that score. Smiley Happy

 

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. Smiley Happy

 

First off, the could have a hardware issue and may need to be serviced. We need to isolate the issue correctly.

 

I would require more information regarding this to assist you better.

 

Did the unit start shutting down after a software or windows update?

Please provide the complete model# of the unit.

 

Please perform these steps:

 

Leave the computer in the bios outside of windows for about 3 or 4 hours and check if it shuts down. If it does, then the issue is hardware related and the unit needs to be sent in for repair to be serviced.

 

 

Steps to go to the bios:

 

  • Then please go to the bios page and load bios defaults.
  • To do this, please keep tapping the Esc key gently several times as soon as you power on the computer.
  • It takes you to the startup menu.
  • Then press the F10 key to go the bios.

 

To get the unit serviced you need to contact HP phone support by following these steps:

 

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately. As the unit is new and under warranty, repair services will be taken care of by HP. Do not get perturbed by this. We will always stand by our product.

 

 

Also, if the unit is new and purchased directly from HP, you get a 30-day return window to exchange the product for a replacement by contacting HP shopping via this link: http://store.hp.com  Please select the country and the phone number is listed on that website. You need to dial that number to get this done.

 

If it does not shut down in the bios, please ensure to run complete system diagnostics to eliminate hardware failure from this link: http://support.hp.com/in-en/document/c03467259

 

Follow the option “Testing using HP PC Hardware Diagnostics (UEFI)” It takes about 2 hours to run.

If any component fails it generates a failure code. Please make a note of it and contact HP phone support to get the unit serviced. Do the same if the computer shuts down while running these diagnostics.

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Smiley Happy  Please reach out for any issues and I'll be there to assist you. Smiley Happy

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Smiley Happy

 

Take care now and have a splendid week ahead. Smiley Happy

 

 

DavidSMP
I am an HP Employee

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation