• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-21-2017 08:31 AM

HP Recommended
Product: Pavillion dv5
Operating System: Microsoft Windows Vista

Windows not opening because boot device isn't found & there's a checksum error too. Need to install a new OS - which is compatible with the Pavillion dv5? How can I backup the files since Windows isn't loading? The requisite answers will be duly appreciated.

Thanks!

5 REPLIES 5

‎04-21-2017 08:41 AM

HP Recommended

Well backing up and installing a new OS depends on the integrity of the existing hardware, primarily the hard drive. Can you enter the BIOS by tapping F10 as you power up and look for the hard drive self-test? Please run it and report back. Need the full model number to check hardware. It may run Windows 10 but some optional video hardware may make it more adviseable to install Windows 7. 

Was this reply helpful? Yes No

‎04-21-2017 08:47 AM

HP Recommended

Hi,

 

Have you tried setting Bios to default settings to see if the checksum error disappears.

Often when boot device is not found it could mean that the hard drive has failed or the boot record has been corrupted. If the hard drive has failed it could be difficult to recover any files easily.

To recover files you could try attaching the hard drive to a different computer, internally to desktop with sata cable or through usb hub to another notebook. You could also boot the computer, which isn't working, with live linux CD and transfer files to external drive. (if hard drive is good)

You could also try running HP diagnostics on the drive at startup from Bios.

 

You did not provide exact model of your PC, so I do not know exact specs to advise a OS. How much RAM? The CPU?

 

Let me know,

David

Was this reply helpful? Yes No

‎04-21-2017 11:52 AM

HP Recommended

The product number is: F505EA#ACQ

Was this reply helpful? Yes No

‎04-21-2017 11:55 AM

HP Recommended

The product number is: F505EA#ACQ.

 

I have done the "hard-drive self test" but it's negative. 

Was this reply helpful? Yes No

‎04-21-2017 12:01 PM

HP Recommended

Notebook model: HP Pavilion dv5 Notebook PC

Processortype: Intel(R) Core(TM)2 Duo CPU T5800 @ 2.00GHz

Total memory: 3072MB

Serial number: CNF8404BBv

Factory installed Os: Vista

System board ID: 3603

Product number: FZ505EA#ACQ

InsydeH@) version: F.0C

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.