• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

greeting everyone , 

 

i got a error message when i turned on my laptop. 

 

"No AMD graphics driver installed..." i tried to reinstall it but dosn't work, i tried also to uninstall the AMD CCC and uninstall the draiver from friver manager . 

 

all what i did  before didn't work. one thing i want to mention on that i couldn't downloand the driver from HP download center.

 

any one have idea about this problem ?

 

notebook modale : Pavilion m6-1010ex

 

thanks alot

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Mrstenter ,

 

i did the testes today and there aren't ptoblem with the GPU.

 

i suspected the problem is from the OS its self So, i decide to recovery the OS to the orginal factory codition and the i dosn't see the AMD error. i think the problem from the AMD software probebly.

 

thanks alot mate for your help

View solution in original post

8 REPLIES 8
HP Recommended

Hi Sanja,

 

I understand you are having an issue with your HP Pavilion m6-1010ex Notebook and your graphics card. Here is a link to AMD to detect your graphics card. I would uninstall the one you have in device manager first for the best results restart the computer before installing.


Hope this is helpful.

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
HP Recommended

hello mate again , 

 

first of all , i apologize to late on the reply

 

the 2nd thing i want to say that i did what you told me which to uninstall the from the device manager and the porblem is up.

 

do you have other sultion dude ?

 

thanks alot

HP Recommended

Hi Sanja,

 

When you look in your device manager under graphics card what do you see?

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
HP Recommended

hello dude again , 

 

its like normal , like in the following picture

 

Untitled.jpg

 

 

this picture from inside.

 

Capture.PNG

 

HP Recommended

Hi Sanaj,

 

Now try to download and install AMD drivers.

 

Let me know.

 

Thanks.

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
HP Recommended

Hi Mrstenter again,

 

the following picture is after installing the file you told me to download, but after click on the GPU and i update it from here the yellow marj will disappear like the previus picture i inserted it.

 

 

Capture.PNG

 

thanks alot 

HP Recommended

Hey Sanaj,

 

Here is a link to perform hardware test.

Let me know if you have any errors.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
HP Recommended

Hello Mrstenter ,

 

i did the testes today and there aren't ptoblem with the GPU.

 

i suspected the problem is from the OS its self So, i decide to recovery the OS to the orginal factory codition and the i dosn't see the AMD error. i think the problem from the AMD software probebly.

 

thanks alot mate for your help

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.